Right of Withdrawal

RIGHT OF WITHDRAWAL

The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by Article 102 royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

To cancel an order you can use the attached form (withdrawal model) or you can notify it by email by contacting INFO@EUROLUMBRERA.COM or by post at C/ALFONSO XIII, No. 42, LAS PALMAS, GRAN CANARIA (SAN BARTOLOMÉ, LANZAROTE), 35550. If you send us an email or a written communication, please include your order details to help us identify you.

The withdrawal period shall expire 14 calendar days of the day indicated by you or a third party, other than the carrier, acquired material possession of the goods or if the products that make up the order are delivered separately, within 14 calendar days of the day indicated by you, other than the carrier , acquired the material possession of the last of those products.

Once the right to withdrawal has been exercised, the user must send to the indicated address (THOMAS WALTER / EUROLUMBRERA / C/ALFONSO XIII, No. 42, LAS PALMAS, GRAN CANARIA (SAN BARTOLOMÉ, LANZAROTE), 35550, the products delivered thus assuming the costs of return. Please note that if you decide to return the items to us in due shipments we will be authorized to charge you for any expenses we may incur.

The right to withdraw from the contract shall apply exclusively to those products that are returned under the same conditions in which the customer received them. No refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you must be careful with the product(s) while in your possession. Please return the item using or including all of its original wrappers with all labels. Please do not remove the labels until you are sure you want to keep each item.

After examining the item we will inform you if you are entitled to reimbursement of the amounts paid. If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will refund the total amount of the purchase plus the shipping costs within 14 days of receiving the cancelled order.

If the return includes only part of the order, the correct procedure has been followed and the products are new and unused, we will only refund the value of the returned products, without the shipping costs.

WITHDRAWAL MODEL
(you must only complete and submit this form if you wish to withdraw from the contract)
To the attention of THOMAS WALTER / EUROLUMBRERA with NIF/CIF X2012432R, address located in C/ALFONSO XIII, No. 42, LAS PALMAS DE GRAN CANARIA (SAN BARTOLOMÉ, LANZAROTE), 35550, and with email INFO@EUROLUMBRERA.COM and telephone 690053586, hereinafter THOMAS WALTER / EUROLUMBRERA.

I hereby notify you that I am withdrawing from my contract of sale of the indicated product(s):
(description and reference as indicated in the contract)
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Order placed on date _________.
Order received on date __________.
Name of Customer: ___________________________________.
Address of Customer: ________________________________________ .
Customer signature (only if this form is presented to us on paper)